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WARRANTY

 Thank You for purchasing our Award Winning Products at Bownet.   Our Warranty Policy-

1 year Limited Manufactures Warranty on Manufacturing Defects Only. Not normal wear and tear or abuse or damage due to an accident*. Bownet Bags - Roller and Carry Bags have a six month warranty.

*Bow Net engineers will determine the type of damage after the required information is submitted.

 We made the Warranty Process simple and easy for you to submit the information we require. 
1. Name, Address, Phone, 
2. Invoice Number & Store you purchase it from
3. Purchase Date
4. Need Pictures of the problem - send as JPG FILES ONLY - NO PDF'S
5. Net Style or Size and Product Type - ie 3x5 soccer or Big Mouth or Lacrosse-
6. Brief Description of the problem
NOTE :  This form is NOT supported from MOBLE DEVICES

 

*If the Warranty Form is not working for you please send ALL of the information requested to warranty@bownet.net. *

 

 

 So if you're ready with all the above info click here for   Warranty Form 

Your warrenty claim will be reviewed within 48 hours of submission

 If we determine the damage falls under our policy, your warranty claim will be processed within 72 hours (3 Business Days) of submission. You will receive an emailed invoice which will include your UPS tracking number as well as items shipped.

 

 If we determine the damage is does not fall under out policy, such as abuse, normal wear and tear or an accident, we will contact you within 48 hours explaining our reasoning and offering you options to repair or replace your damaged net.  

 

 NOTE: DO NOT SEND BACK YOUR PRODUCT TO BOWNET.  We do not require your net to determine the nature of the warranty claim.

 

 If you have not heard from us WITHIN 48 HOURS please do not call customer service. Just send an email to warranty@bownet.net